Retail
Case
Study 1

Overview

In 2008, the Maintenance Manager of a major international retail chain sought a single fire safety provider to manage all fire safety services across their portfolio of stores throughout the UK and Ireland. The client required uniform reporting across all sites, a single point of contact for communication, and transparency in billing, as they were dissatisfied with unexpected charges from their previous provider.

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Challenges

• Multiple sites with inconsistent reporting

• Lack of centralised communication and feedback

• Unexpected and unclear additional charges

• Stores located mostly in busy shopping malls requiring sensitive scheduling to avoid disruption
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Our Solution

Upon awarding the contract to AGF Fire Protection Ltd, we promptly assembled a dedicated team to oversee the client’s fire safety needs. We created detailed annual work schedules for all stores, ensuring 100% on-time service delivery. The comprehensive fire safety package included:

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• Fire Alarm Maintenance

• Fire Extinguisher Maintenance

• Fire Risk Assessments

• Emergency Light Testing

• Sprinkler Testing

 

To enhance communication, our dedicated account manager was trained on the client’s internal reporting system, delivering all reports in the client’s preferred format. Immediate feedback was provided for urgent issues, and monthly face-to-face meetings were arranged to discuss maintenance findings in detail.

Given the majority of stores are located in shopping malls, AGF Fire liaised directly with mall management to arrange access permits and schedule maintenance during mall-approved hours, often conducting work outside trading hours to prevent disruption.

Additionally, the client valued our nationwide fire alarm call-out service, which guaranteed a response within four hours, ensuring swift resolution of any issues.

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Results

• Achieved uniform reporting and centralised communication across all sites

• Eliminated unexpected charges through transparent billing and efficient scheduling

• Maintained uninterrupted trading by coordinating maintenance with mall management

• Improved response times for fire alarm call-outs nationwide

• Reduced overall costs by optimizing maintenance work to suit the client’s business and budget needs

• Established a trusted partnership lasting over a decade, demonstrating consistent high-quality service